Live Arrival Guarantee:
FinsNthings believes in the health of our animals and therefore we are confident they will arrive to you safe. In case something out of our control happens, we offer either a 100% Live Arrival Guarantee (LAG) or a 3 Day LAG on all shipping methods.
3 Day Live Arrival Guarantee for USPS Priority shipping
If delivered in 72 hours, FinsNthings guarantees all live animals will be alive.
Anything longer than 72 hours, we cannot guarantee their arrival although we are confident in our packaging and have had them live up to 14 days in the mail.
100% Live Arrival Guarantee for USPS Priority Express shipping
No matter what happens, your animals and/or plants will make it to you safe.
To claim an above guarantee, please take 3 clear digital photos. One of the unopened bag of shrimp next to the shipping label, one of all the dead shrimp next to the shipping label and lastly a picture of the opened box. The pictures must be received within 3 hours of first delivery attempt so it is important to be home to receive the package. Once proof of LAG is determined, FinsNthings has the choice to refund the order or send a refund to the customer.
110% Money Back Guarantee
FinsNthings will always stand behind its products. We only sell products that we use and animals that are bred right here in the US in our facility or by local hobbyists. We believe that importing fish and invertebrates causes many problems in the Fish Hobby. To express our sincere efforts to better this hobby, FinsNthings is offering a 110% Money Back Guarantee.